How can I purchase in the online store?

To purchase in www.mercedessalazar.com, it is necessary to register on the link "Register", verify that all the information is correct, as shipments are made to the address be recorded.

My Accout likes to be blocked when trying to enter the system?

To ensure security in the purchase process, once you register you get to your mail account, an email activation, you must follow the link to activate your account and sign in to the system and should only do this process once, so subsequent accesses only need to enter your username and password.

I´ve forgotten my password, how do I get a new one?

To get a new password please click on “Lost Password”, and we´ll send you a new one by email, you can change it by click on “My Account”

Can I register multiple shipping addresses?

In the link "My Account" you can add multiple shipping addresses, be sure to correctly select the address in Step 1 of the buying process.

How do I subscribe to receive email updates from mercedessalazar.com?

Subscribe to mercedessalazar.com email updates and be the first to know about promotions and new merchandise. In addition, you can choose to get updates about store events. To subscribe you must be registered with mercedessalazar.com To register please send you email by the “Subscribe to receive our newsletter” located at the bottom of every page.

How do I unsubscribe from mercedessalazar.com email updates?

If you wish to be removed from the mercedessalazar.com email updates list, click the link to unsubscribe on the next email update you receive from us.

What are mercedessalazar.com´s shipping rates?

To know the exactly shipping rate for your country please visit “Shipping Rates”

How can I get free shipping?

Para algunos países (USA, Venezuela, Puerto Rico, etc.) tenemos envío gratis para compras mayores a US$150, y en los países de Europa y Asia (Inglaterra, España, Japón, etc.) el envío gratis es a partir de compras superiores a US$500. Para ver el costo del envío a su país please visit “Shipping Rates”

How long will delay the delivery of my order?

The estimated time of delivery for a purchase is 2 to 5 days after the payment approval by 2checkout, it depends of your location. To know the estimated time for your country please visit “Shipping Rates”

How can I know the status of my shipment?

Once your order is shipped, we will send a notification by email with the tracking number for your shipment so you can tracking online at www.fedex.com

How can I pay for my purchase?

After adding your products to cart you can click on "" Shopping "and follow the three steps of fact checking, the system will be sent to 2checkout.com, where the data will have to enter your credit card, all The information you record is handled with the highest levels of security. You may also call and make your purchase by phone.

How do I know my data is safe in mercedessalazar.com?

Mercedes Salazar.com, with Verisign SSL certificate which ensures that you're surfing in a safe, well mercedessalazar.com, data card does not handle, you register your credit card numbers 2checkout leader in online payments.

How do I know if my order payment was approved?

Once you register the details of your card, your mail will reach a notification containing the transaction data, the verification process data and 2checkout fraud, can take 1 to 6 hours once payment is approved, you will get a notification with the subject "Fraud".

How can I be wholesaler products Mercedes Salazar?

To be authorized wholesaler Mercedes Salazar designs, you may to contact us to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and send us information about you, if you have stores, and photographs of the site to display our products. If you meet our expectations will send business conditions and access to online catalogue.

There wholesale catalogue?

We have an online catalogue with prices of more than 50% below the price published on the website. To request access to our online catalogue please email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Where can I buy Mercedes Salazar products?

You can buy online in www.mercedessalazar.com. Also you can find Mercedes Salazar stores in Bogotá, Medellin and Cartagena, Colombia. If you are in another country please click on the store button and check our list of retailers.